Newquay Dog Walking Club
Effective Date: 01.01.26

1. About Us

Newquay Dog Walking Club provides professional small-group dog walking services in Newquay, Pentire, Crantock and surrounding areas.

We operate a structured, limited-capacity membership model to ensure calm, safe and high-quality walks.

2. Services

We provide:

  • Small group dog walks

  • Scheduled weekly memberships

  • Pre-booked ad hoc walks (subject to availability)

Walk duration includes collection and drop-off time.

3. Membership & Booking

Membership spaces are limited and allocated on a monthly basis with fixed weekly slots.

By booking or subscribing, you agree to:

  • Provide accurate information about your dog

  • Disclose behavioural issues

  • Keep vaccinations up to date

  • Inform us of health conditions

We reserve the right to decline or withdraw service with a refund if a dog presents safety concerns.

4. Payments

We accept:

  • Stripe (card payments via website)

  • Bank transfer (if agreed)

  • Cash (by arrangement only)

Payment is required:

  • In advance for weekly memberships

  • In advance for ad hoc bookings

Invoices must be paid before services commence.

5. Cancellations & Refunds

Membership Cancellations

  • A minimum of 21 days’ written notice is required to cancel or amend a membership space.

  • Notice periods apply from the date written notice is received. Your membership will continue for the 21 day notice period following written cancellation.

Single Walk Cancellations

  • 24 hours’ notice required for cancellation or changes.

  • Cancellations within 24 hours are non-refundable.

Refund Processing - where refunds are approved:

  • Stripe refunds are processed back to the original card within 5–10 working days.

  • Cash payments are refunded via bank transfer.

  • Processing times depend on banking providers.

6. Access to Property

Clients agree to provide safe access for collection and return of their dog.

Newquay Dog Walking Club accepts no responsibility for loss or damage unless caused by negligence.

7. Insurance & Liability

We are fully insured for:

  • Public liability

  • Care, custody and control

While every precaution is taken, dog walking carries inherent risks including:

  • Injury from natural terrain

  • Interaction with other animals

  • Unpredictable behaviour

Owners accept these risks when engaging our services.

8. Health & Emergencies

In the event of illness or injury:

  • We will attempt to contact the owner immediately.

  • If unreachable, we reserve the right to seek veterinary treatment.

  • Veterinary costs are the responsibility of the owner.

9. Aggressive or Unsafe Behaviour

Dogs displaying aggression or unsafe behaviour may be removed from the group.

We prioritise the safety and wellbeing of all dogs in our care.

10. Weather Policy

Walks operate in most weather conditions.

In cases of severe weather or unsafe conditions, walks may be adjusted or rescheduled.

11. Photography

We may take photos of dogs during walks for:

  • Client updates

  • Website or social media

If you prefer your dog not to appear in marketing materials, please notify us in writing.

12. Data Protection

We handle client information in accordance with UK GDPR.

Personal data is used solely for providing services and will not be shared without consent.

13. Changes to Terms

We reserve the right to update these Terms & Conditions.

Clients will be notified of material changes.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Cancellation Summary

• 21 days’ notice to cancel monthly membership

• 24 hours’ notice for single walks

• Refunds returned via original payment method

• Late cancellations are non-refundable

Terms & conditions