PRIVACY POLICY

Newquay Dog Walking Club
Effective Date: 01.01.26

  1. Introduction. Newquay Dog Walking Club (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

  2. Who We Are. Newquay Dog Walking Club operates professional dog walking services in Newquay, Pentire, Crantock and surrounding areas in Cornwall, United Kingdom. Contact email: hello@newquaydogwalkingclub.com.

  3. Personal Data We Collect. We may collect and process the following information: your name, email address, phone number, home address (for collection and return of your dog), emergency contact details, veterinary details, dog behavioural and medical information, booking history, payment information (processed securely via Stripe), and any information you provide through contact forms.

  4. How We Collect Data. We collect data when you submit a contact form, book services, communicate with us by email or phone, subscribe to updates, or make payments via our website.

  5. Lawful Basis for Processing. We process your data under the following lawful bases: performance of a contract (to provide dog walking services), legitimate interests (to operate and improve our services), legal obligation (for tax and insurance purposes), and consent (for marketing communications where applicable).

  6. How We Use Your Information. We use your data to provide dog walking services, communicate regarding bookings, manage memberships, process payments, respond to enquiries, ensure the safety of dogs in our care, maintain insurance compliance, and improve our website and services.

  7. Payments. Payments are processed securely via Stripe. We do not store full card details. Stripe processes payment data in accordance with its own privacy policy and security standards.

  8. Data Sharing. We do not sell or rent your personal data. We may share information where necessary with veterinary practices in the event of an emergency, insurance providers where required, payment processors such as Stripe, website hosting providers such as Squarespace, or where legally required by law enforcement or regulatory authorities.

  9. Data Retention. We retain personal data only for as long as necessary to provide services, fulfil legal obligations, resolve disputes and maintain accurate business records.

  10. Data Security. We take reasonable technical and organisational measures to protect your data from unauthorised access, misuse, loss or disclosure.

  11. Your Rights. Under UK GDPR you have the right to request access to your personal data, request correction of inaccurate data, request deletion where appropriate, restrict processing, object to processing, and lodge a complaint with the Information Commissioner’s Office (ICO).

  12. Marketing Communications. We will only send marketing communications if you have given consent or where permitted by law. You may unsubscribe at any time by contacting us.

  13. Website Analytics. Our website may use analytics tools provided by Squarespace or Google to understand visitor behaviour and improve user experience. These tools collect anonymised data.

  14. Cookies. Our website uses cookies. Please see our Cookie Policy for further information.

  15. Changes to This Policy. We may update this Privacy Policy from time to time. The latest version will always be published on our website.

  16. Contact. For privacy-related enquiries, please contact hello@newquaydogwalkingclub.com.